Uptime Agreement "Service Level Agreement"
Drift2 Hosting
Service Level Agreement
This Service Level Agreement (SLA) covers the availability and uptime of our Windows, Linux, VPS and Reseller hosting services
Coverage
This SLA applies to any Drift2 Hosting Customer in good financial standing with Drift2 Hosting at the time of a service outage.
Specifications
Drift2 Hosting endeavors to have the content of all your web sites (which are being served by Drift2 Hosting) available for HTTP access by any party in the world 99.5% of the time. Service outage (unavailability) is defined as 100% packet loss from Drift2 Hosting to its backbone providers.
Compensation
In the event that that the average availability of all your websites (served by Drift2 Hosting) falls below 99.9%, Drift2 Hosting will credit the following month's Service Fee as follows. Such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed hundred (100) percent of the monthly Service Fee charge for the affected month.
| Website Availability |
Credit Percentage |
| 99.9% to 100% |
0% |
| 98% to 99.4% |
10% |
| 95% to 97.9% |
25% |
| 90% to 94.9% |
50% |
| 89.9% or below |
100% |
In order for you to receive a credit, you must request such credit within seven (7) days after you experienced the incident of web site unavailability. You must request credit by sending an electronic mail message to billing@drift2.com. The body of this message must contain the address of the affected web site, the dates and times of its unavailability, and your personal information as on Drift2 Hosting records. Credits will be granted within fourteen (14) days of your credit request if Drift2 Hosting confirms the unavailability. No credit will be given if Drift2 Hosting cannot confirm the unavailability of the website in question.
Credit to your account shall be your sole and exclusive remedy in the event of an outage. All credits given by Drift2 Hosting are non refundable and may only be used to pay current or future service fees.
Restrictions
Credits shall not be provided to you in the event that you have any outage resulting from
1. Scheduled maintenance as posted from time to time at Drift2 Hosting's website
2. Your behavior, the non-performance or failure of your software or applications
3. Circumstances beyond Drift2 Hosting's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site.
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